Pearl Ponderings: Finding the Pearl that turns Ordinary Information into Exceptional Knowledge

2012/02/28

The Dress For Success Perception

Filed under: Advice — Tags: , , — Marilyn @ 11:47 am

I have two very good colleagues who have completely different thoughts on appropriate attire for business-brandishing. One staunchly defends a very professional, suit-inspired look. She wears matching pant/ sweater /skirt/blazer sets to everything – the fancier the event, the fancier the sweater/blazer. The other dresses casually unless paid to do otherwise. He’s a jeans man through and through, and it will cost you double to get him in a suit.

Both have mega-corporate clients and both rake in large six-figure incomes. And, while I much prefer the latter’s frame of reference (black jeans are my preferred dress-up gig), in this post-recession era, does dressing for success matter? For job-seekers, it probably does. For consultants, it’s a bit messier. On the one hand, you want to look successful enough to land the business. And, even when wearing jeans you still must maintain a professional ambiance. But even Wall Street has toned down the power suit. Casual Friday is now Ready-to-Wear Weekday.

Once again, it comes down to perception. You want to be perceived as successful, knowledgeable and able to tackle the task at hand. Look around you. Are there fewer clothing distinctions between the mail room and the Board room? Is tech-support tailoring more the norm than Brooks Brothers broadcloth? Or does the power suit still reign supreme? Who’s getting the recognition and the contracts? Is your reputation more credible than your rumpled shirt? That’s what you need to understand. It doesn’t matter how you look, it’s how you’re perceived by the people with whom you want to work. Take your cues from them.

2011/12/28

Label Leveraging

Filed under: Ponderings — Tags: , , , — Marilyn @ 10:51 am

I never expected to get in the middle of a contentious battle by attending one of those home parties for skin care products. But battle it was. And the biggest issue was over labeling.

On the couch was a middle-aged beauty espousing all the glorious goodness of Botox. On the facing loveseat was a 30-something research scientist rattling off the many dangers of botulism toxin. You would never know from the descriptions spewing from each that they were talking about the same thing.

For the beauty, temporary Botox injections were a lifesaver and worth every penny. The most popular nonsurgical cosmetic procedure in the US gave her smooth skin, shaved 10 years off her looks, increased her confidence and, she swears, lessened her sweating.

For the scientist, intentionally injecting poisonous venom into ones’ body, no matter how minute, is akin to overt maniacal tendencies. It should be blatantly obvious, according to her, that exposing your vital organs to a known deadly toxin exposes you to headaches, nausea, paralysis, choking, suffocation, muscle weakness, blurred vision, incontinence…

Once arguments were emphasized, the actual debate focused on the label. Botox is accepted terminology, presenting a pretty moniker about an innocuous procedure that’s accepted by the FDA (mainly for its pain-relieving ability) and considered relatively safe, and even routine, in the beauty industry. It’s what the Stars do. Botulism toxin injections sounds menacing, deadly and the term is rarely brought up in polite society – the researcher’s exact point. If we were forced to call the procedure by its true noxious identity, people would think twice about having it. Even the beauty had to admit she would have hesitated hearing just the toxin label.

Word choice creates powerful emotions. Changing a label changes the landscape of how you react. And your perception dictates how you proceed.

2011/11/30

The Power of Thank You

Filed under: Ponderings — Marilyn @ 11:55 am

It was a simple gesture. The local parents group had the kids make cards for all the veterans in the neighborhood. The kids took blank greeting cards and inserted their special messages through crayon drawings and sayings, and then delivered the cards on Veteran’s Day.

Joe received a greenish-blue card that had to be turned upside down and backwards before being opened to see the green man in camo gear with a sun shining and the writing in red and yellow crayon falling off the edge of the page.

Happy Veteteres day Thak yu for yuoer cereg

(Translation: Happy Veteran’s Day. Thank you for your courage)

Five year old Ellie had signed her name in cursive. Joe was moved beyond belief. No one had ever sent him a card for Veteran’s Day. He doesn’t remember ever receiving a thank you, outside of family, for serving his country in Vietnam. Apparently, he wasn’t alone.

The reaction to this small undertaking was stunning. Nate sums it up the best. He left a phone message for the parent group’s chairperson. Through his sniffling and many pauses he said he was a retired career Marine who had served in World War II, the Korean Conflict and Vietnam. He thought no one knew about his military career and he was certain no one cared any more about his past service. To be remembered by children, the exact group he’d been fighting for all those years, touched his heart more than words could convey. He promised he would get out more and become more involved in the neighborhood so he could meet this “mighty fine” new generation.

A plain, hand-crafted, crayon-written card completely changed the perception of a service-hardened Marine. And, the basic act of saying thank you softened the heart of an entire neighborhood.

It’s a lesson for us all. Don’t dismiss a thank you. It’s a proven way to completely change perceptions, open hearts, and create connections. What seems like a simple act in reality is a respectful acknowledgement of people’s caring, sharing and giving. What a heartfelt way to stay connected.

Recipe of the Month
Quick Mushroom Pate’

8 oz. cleaned mushrooms
2 tablespoons butter
3/4 teaspoon garlic salt
8 oz. softened cream cheese

Saute mushrooms in butter until liquid dissipates. Cool. Add all ingredients to a food processor and blend well. Serve chilled with butter crackers.

2011/09/14

9/11 Perceptions

Filed under: Ponderings — Marilyn @ 8:39 am

Ten years ago this week I found myself stranded in Baltimore, Maryland. On Tuesday morning, September 11, I had just checked out of my hotel to return home from a consulting engagement. Instead, I found myself alone watching the events unfold and trying desperately to get back to family in Colorado. No hotel would take me since they didn’t know what guests would be arriving or staying. By noon that day, the organization for which I was consulting was empty. They graciously opened their doors for the week, but the halls remained empty.

My perceptions of that week are not on the tragedy unfolding in New York: The Pentagon explosion was the story that hit closer to the Charm City. But all was a blur as I tried to find lodging or transportation. Finally, I secured a room at the Days Inn by the Inner Harbor. And I cannot thank them enough for all they did.

As the enormity of the terrorist situation became clearer, my shock and desperation increased, as did my intensity to find a way home. By Thursday I had a plane ticket in hand only to find out the airports were still closed. While the world was holding on to family and grieving within communities, I was holed up between the hotel and the organization crying alone. The hotel staff stepped up and did everything possible to make my confinement bearable – a suite, a food basket, free calls and food and internet and extras galore. A manager that checked on me.

While this insignificant tale is naught compared to the true tragedy, loss and bonding people went through that week, it reminded me of how small acts of kindness really make a lasting impression. A decade later, the Days Inn brand is still a champion to me because of the perceptions I formed that week.

RECIPE OF THE MONTH: No recipe this week. Go eat some good-for-you, comforting chocolate.

2011/08/31

Perceiving Irene

Filed under: Ponderings — Marilyn @ 6:11 pm

Make no mistake about it: Hurricane Irene, traveling up the east coast of the USA was a major force to contend with. It wreaked havoc with shorelines, electricity, transportation, navigation, housing and more. Four days after it left US territory, flooding is still a major concern as are power outages. But the conversation is not on all the devastation and destruction. It’s about how mild the storm was compared to the cataclysmic predictions.

Before Irene was close enough to drizzle on dry land, news outlets and weather centers started predicting catastrophic destruction – Category 3 levels; winds over 100 miles an hour; 12 or more inches of rain; hours upon hours of sheer environmental torture. Mother nature’s brute force heaped upon millions of innocent bystanders with no way out.

Such constant droning reverberations of doom on minds still fresh with the images of Hurricane Katrina and the Japanese earthquake/tsunami even brought cities to attention. Perceptions were heightened to Titanic levels. Unprecedented precautions were put in place. And then….the worst never materialized for most of the East Coast states. Wind, rain and destruction: yes. Complete devastation: no.

The problem with Irene wasn’t its damaging force –it was a wind-whipping, rain-pounding hurricane. The problem was the perception that preceded the storm. Perceptions were out of proportion with reality. Bad vs. unthinkable.

Could there have been a better way to prepare the masses than a wild, media-frenzied bandwagon? Perhaps. Cities could have taken precautions without all the media-circus hoopla, but would they have done so? And the news outlets could have presented the information with a few caveats of other, less devastating outcomes. Either might have presented the risk without over-amplifying the perception. But would it have made a difference? With the way media outlets love hyping the fear-factor facts, we may never know.

One thing is certain. When perceptions reach zenith levels, even a hurricane can’t compete.

Recipe of the Month

Kidney Bean Salad
(great antioxidant summer side)

1- 26 ounce can kidney beans, drained
1/2 cup chopped onion
1/3 cup sweet pickle relish
1 -2 tablespoons mayonnaise

Mix all and serve chilled.

2011/07/31

Summer Blockbusters and Business Acumen

Filed under: Ponderings — Marilyn @ 12:03 pm

Summer is a time to relax and de-stress from the heat of the day (or Washington DC, for that matter). What better way to stay cool and clear the mind than to head to a movie theater.

Harry Potter and the Deathly Hallows, Part 2, seemed a good choice for July. While the movie version isn’t a complete rendition of the book, it does embody the three key elements found throughout the entire HP series: conviction, cooperation, and caring.

In a nutshell, Harry stuck to his convictions no matter what the consequences. He had to rely on others for the cooperation necessary to bring those beliefs to fruition. And, through it all, a true love and caring for others was shown to be the ultimate trump card for getting it done.

The same three elements can be crucial when assessing the perception of your business.

Conviction is what sets you apart from all the others. It’s what fuels your passion. What do you stand for? What will you not compromise upon? Do your clients know it? Do they admire you for it?

Cooperation is what it takes to get business done. From vendors to partners to coworkers to customers, how cooperative are you? Are you seen as a leader, a complainer, a problem-solver, a lead weight, a catalyst? How eager are others to cooperate with you?

Caring is why you’re successful. People don’t do business with you for what you sell. They do it for how you sell it. Having a passion for the work and a true commitment to helping others succeed goes much further in the long run than a price break. Are you sensitive to the needs of your clients? Have you built strong relationships with business partners? Do you care about solving their problem? Do they care about your business? Do they refer you to others?

You are successful in business because of who you are and what you stand for, not for what you sell. When it comes to conviction, cooperation, and caring, be sure the perception of others matches your desired perception of yourself. And then you, too, will have the magic to change the world.

Recipe of the Month
Deviled Eggs
6 hard cooked eggs
1/3 to 1/2 cup Miracle Whip salad dressing
2 teaspoons spicy brown mustard (or to taste)
Paprika

Shell eggs, cut in half lengthwise and push yolks into small, deep bowl. Mash yolks and add salad dressing and mustard. Mix thoroughly. Refill eggs and dust with paprika. Serve immediately or keep chilled. Yield: 12 deviled eggs.

2011/05/31

Rejection Matters!

Filed under: Advice,Ponderings — Tags: , — Marilyn @ 6:41 pm

I just finished a consulting gig weeding through a mountain of proposals for a client’s web design project. I created an applicant spreadsheet, had the client select 10 for second interviews and then five for presentations. I proceeded to create a rejection letter for those not selected. Cut, dried and over – including the client’s refusal to notify the rejectees. “They’ll figure it out,” was the bland reply.

Thinking about all the blood, sweat and tears poured into resumes, cover letters, business proposals, media queries, article drafts, etc. that never got the kindness of a reply, I could not let this one go. I objectively sent out the rejection letters as a consultant on the project. While I braced for nasty reply emails, I received nothing but affection…for REJECTION mind you! The attention-starved business-seekers actually thanked me for replying and almost heralded me a hero for acknowledging their existence. Several even asked what could be done to make improvements for future bids. Not the response I expected. And a good lesson for the future.

Rejection doesn’t have to be harsh. Silence is harsher. And, avoiding the obvious is just plain rude. Nothing I did was personal or mean-spirited. In all honesty, it used to be the normal completion to a standard business process. The recent phenomenon that saying no should be avoided at all costs (not just in business, either) is a mis-perception that could be remedied with a little diplomacy and practice. Business’ can’t grow if they don’t know. And, they can’t know if someone doesn’t tell them.

RECIPE OF THE MONTH
Summer Tomato Bites

16 large cherry tomatoes, cut in half and paper-towel dried.
1 container herbed Boursin cheese spread
6 mint leaves

Top each tomato half with Boursin cheese and a piece of fresh mint leaf. Serve cold.

2011/03/31

Library vs. Internet: Money-backed Power

Filed under: Research — Tags: , , , , , , — Marilyn @ 7:22 pm

Everyone is a researcher these days with Internet access to just about anything. But don’t be fooled into thinking everything is just one or two clicks away. There’s a profusion of information tucked neatly away in databases available only to those with cold, hard cash. That is, unless you have a library card.

Fee-based digital database content is part of the Deep Web, which is estimated to be 500 times larger than the free web and represents authoritative materials from many different print and multimedia sources. The information found in these databases is already vetted for accuracy (for the most part). Hoovers, Lexis-Nexis, Dialog, Factiva, DataStar, Profound…the list goes on and on. Their powerful search features ensure likely success in locating information on almost any subject. The problem is the cost as you pay subscription prices, telecomm surcharges, report download fees, etc. This is when you become best friends with the resources at your local library. Seriously!

Most libraries have already paid the subscription and search fees for various databases. As long as you don’t sell the information commercially, access to you as a library patron is open and free. The bigger the library, the better the database selection. In my local library alone, I have access to over 40 for-profit database selections. And, most of these I can access from home with a user name and password. I find them intuitive and invaluable when doing in-depth research.

So, forget your perception that libraries are just for borrowing books. Find that library card and ask any librarian to show you what their digital databases can deliver. If you’re looking for hard-to-find information, these knowledge-broker powerhouses are going to be your best friend!

  • Recipe of the Month
    Sausage Stuffed Mushrooms
    15 large crimini mushrooms
    16 oz. roll sausage, any flavor
    ¾ cup grated Pecorino Romano cheese
    ¾ cup chopped walnuts
    ½ cup finely chopped parsley
    1 egg, beaten
    2 drops hot sauce (optional)

    Clean and de-stem mushrooms. Chop stems and mix with all other ingredients. Fill mushroom caps to overflowing with sausage mixture. Bake for 20 minutes at 400F.

  • 2011/02/26

    Follow-up or Fail

    Filed under: Ponderings — Tags: , , , , , — Marilyn @ 8:22 am

    I had the privilege of hosting a dinner party for an international businessman and was taken aback by his comment that America is a horrible place to do business. Deeper conversation clarified that his negative perception arose not from economic woes, but from a lack of follow-through.

    Belgian-born Lars lives, for the most part, in South Korea, and owns businesses on three continents. A civil engineer by trade, his wealth came from consulting and troubleshooting for large, multinational corporations before he became a business owner. This US trip was to establish a European-popular, private-label product in the western US.

    After doing his due-diligence and picking a 500,000+ urban demographic most receptive to the product, he made inquiries for a fleet of vans, warehouse space, sales associates, distribution channels, etc. The car dealership gave him the run-around and never did follow-up to pinpoint his needs. The first three commercial realtors never called back. The fourth one dialed him a month later to see if he was still interested. He was not. When he did look at warehouse space found on his own, the places were dirty and in need of repair, and then he was told the repair costs would be tacked on to the asking price. He checked an employment agency hoping to quickly find 10 vetted veteran sales people and was told they’d call him back, which they never did. After many frustrating encounters in one western city over several months time, his perception of the entire US business community is one of idiotic dolts who aren’t interested in stimulating the economy.

    A fair perception? Hardly. His American entrepreneurial experience is limited, at best. But one negative perception multiplied by many social networking channels has the potential to change the course of business, or history as we are now witnessing. And this negative perception was easily preventable by practicing the golden rule of business: timely follow up.

    The impact of perception matters. And in this instance, positive perception and shared success was as simple as picking up the phone.

    Recipe of the Day
    Katie’s Sausage Queso Dip
    This is a great one for watching those sporting events. It always goes first.
    1 10 oz. can Ro*Tel Original Tomatoes & Green Chilies
    16 oz. cream cheese
    16 oz. spicy sausage
    ½ cup chopped cilantro
    Brown broken up sausage with cilantro over medium heat. Cube cream cheese, add to the sausage and stir until melted. Add the Ro*Tel and mix thoroughly. Cook 5 minutes on medium low, stirring occasionally. Serve warm with tortilla chips or thick red pepper slices.

    2010/12/31

    The Power of Political Perception

    Filed under: Ponderings — Tags: , , — Marilyn @ 2:49 pm

    2010 saw an unprecedented amount of false information transform the politcal landscape. This presidential election year brought out the best (worst?) of the manipulative marauders of truth.  You see, these master manipulators know that if you say something enough times in a persuasive manner, people will believe it.  

    Take for example the Obama administration’s Health Care Reform bill.  Republican political foes crafted catchy phrases and fear-induced verbiage to try to defeat the bill.  “Death squads” and “government takeover of health care” were some of the gems.  But, Politifact FactCheck.org and others deemed the much-repeated line ”government takeover of health care” to be the biggest lie of the year. Whether the health care law is good policy or not, the phrase is simply not even remotely accurate in describing the legislation.  However, the more this falsehood gained resonance, the harder it was to hear the truth, and the more the health care bill cast doubt upon the Administration’s actions. By the time the mid-year elections rolled around, the electorate was second-guessing everything the Obama administration had done. The master manipulators won; but did the people? Is it really in our national interest when the people, trying to do the right thing, are following a false lead based on a wrong perception?

    Was it the truth? No. Did it matter? No. Does it make a difference? Yes! Moving the country in a different direction based on utter misinformation and outright lies is a dangerous proposition. And while this wasn’t the only reason, it underscores a power that I’ve been pointing to all year – truth doesn’t matter as much as perception. With dangerous lies all around, vigilance will be needed in 2011 to find the truth inspite of the perception.

    Recipe of the Day
    Pecan Rolls
    These pecan rolls are so good they are a Christmas and New Year’s morning tradition. Be sure to make them the night before.
    16 – 18 frozen dinner rolls
    1/2 cup chopped pecans
    1 package COOK AND SERVE butterscotch pudding ( do NOT use instant!)
    1/2 cup brown sugar
    1 stick butter

    Grease a bunt pan with Pam. Place pecans around bottom and cover with frozen rolls. Sprinkle the brown sugar over all and then the dry pudding mix over that. Drizzle with melted butter. Place in cold microwave or cover on the counter to rise over night. In the morning, preheat oven to 350F degrees and bake for 30 minutes. Let set 10 minutes before turning out on a serving platter. Devour!

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